Frequently Asked Questions

What is a stringscape?

A stringscape is a portrait made from a single continuous thread wound between hundreds of nails on a circular frame, rendered in black and white. The image emerges purely from the overlapping lines of thread, so every piece is unique.

Can I order a custom piece from my own photo?

Yes. Head to the generator, upload your photo, tune the pattern, then place your order. The nail sequence we generate becomes the production spec for your piece.

How long does production take?

We string each piece by hand to order. Lead time is approximately [X–Y weeks] from payment confirmation, and you'll receive an email when your piece ships. [OWNER TO CONFIRM: lead time for hand-stringing + dispatch]

What materials are used?

Black thread on a white circular frame, approximately 1000mm in diameter. Each piece is strung by hand from a single continuous strand.

Can I return a custom piece?

Because each custom stringscape is made specifically to your design, we are unable to accept returns unless the piece arrives damaged. Premade pieces may be returned within [X days] of delivery in original condition. [OWNER TO CONFIRM: returns policy on made-to-order items]

What payment methods do you accept?

We accept all major credit and debit cards via Stripe. Payments are processed securely.

Is my photo kept after the piece is made?

Your uploaded photo and generated pattern are kept only as long as needed to produce your order. We do not use your image for any other purpose.